Refund policy
Haven Glow — Return & Refund Policy
Effective Date: October 14, 2026
At Haven Glow, we take pride in creating handmade beauty products and custom items with care. Please review our return and refund policy before placing an order.
All Sales & General Returns
All sales are considered final for change-of-mind purchases unless otherwise stated.
We do not accept returns or exchanges simply because a customer changes their mind, no longer wants the product, or has a change in personal preference.
Exceptions will be made where required by applicable law or when an order arrives damaged, defective, incorrect, or otherwise does not meet the agreed order requirements.
Custom Press-On Nails
All custom press-on nail sets are handmade according to the customer’s approved design and submitted nail measurements.
- Full payment is required before production begins.
- Change-of-mind cancellations are accepted before production begins.
- Once production begins, change-of-mind cancellations and returns are not accepted.
- Customers are responsible for confirming their nail sizes before production.
- Incorrect measurements supplied by the customer do not qualify for complimentary replacements.
- Individual replacement nails may be purchased starting at $3, depending on design complexity.
If Haven Glow makes an error with sizing or the approved design, please contact us so we can arrange an appropriate resolution.
Beauty & Personal Care Products
For hygiene and safety reasons, opened or used beauty and personal care products cannot be returned for a change of mind.
Unopened products are also considered final sale unless otherwise stated or required by applicable law.
Retirement Sale & Clearance Items
Retirement sale, discounted, and clearance products are final sale for change-of-mind purchases.
This does not affect remedies available for defective, damaged, or incorrectly supplied merchandise.
Damaged, Defective, or Incorrect Orders
Please inspect your order upon delivery.
If an item arrives damaged, defective, or incorrect, contact Haven Glow as soon as possible, preferably within 72 hours of delivery.
Please include:
- Your name and order number
- A description of the issue
- Clear photographs, where possible
Depending on the circumstances and applicable law, Haven Glow will arrange an appropriate replacement, correction, refund, or other remedy.
Order Cancellations
For ready-to-ship items, cancellation requests may be accepted before an order has been processed or shipped.
For custom orders, change-of-mind cancellations are accepted before production begins.
Where an order cannot be fulfilled or shipped within the promised timeframe, Haven Glow will provide the applicable delay or cancellation options and refunds required by law.
Shipping Issues
Customers should provide an accurate shipping address at checkout.
If a package is lost, delayed, or damaged during transit, please contact Haven Glow so we can investigate and determine the appropriate resolution.
Shipping fees are nonrefundable for voluntary, change-of-mind cancellations after shipment, except where otherwise required by law.
Contact Haven Glow
For questions or concerns regarding an order, please contact Haven Glow through our official website, email, or Facebook page.
We appreciate your support of our small business! 💜
Nothing in this policy limits a customer’s rights under applicable consumer protection laws.